Help - FAQ

If you have any questions on any of the below, or if you did not find what you were looking for, please feel free to contact us 24 hours a day at support@[POKER DOMAIN]

Will Poker Network offer Hi/low games, Omaha, Tournaments, and Progressive Jackpots?

The first version of Poker Network is just one of many to come and is designed to fulfill the demand of our Holdem and Seven Card Stud enthusiasts. Not only do we plan to provide a tournament platform, special progressive jackpot programs and more games, but also we will continue to aggressively expand Poker Network with new innovative ideas and game products. We have a lot coming to Poker Network!

What kind of computer do I need?

We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock proxy service is running.

What is the recommended screen setting?

To enjoy the full impact of the Poker Network environment we recommend a minimum screen resolution of 800 X 600 and 256 colors. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.

Does your software support Macintosh?

No, Macintosh is not supported.

I have a 21-inch display. Can I get the casino in full screen size?

Yes, you can select the full screen mode from the options menu in the Poker Network lobby.

Can I see what the game looks like before I join or deposit any money?

Absolutely! In fact you can even play for FREE!
Simply download the free software and set up an account. You do not need to deposit any money in order to observe or join our beta practice games. However, you are asked to provide the correct information in your account.
You only have to deposit money when you want to play the games for real money. After you have created your account, you will be able to look around the lobby area and go to tables.

Will I be secure playing at Poker Network?

It is important that you are protected from undesirable player tactics such as team play (collusion) or any other sort of undesirable activity. Poker Network uses reliable security features that were developed specifically for poker, and we are committed to do everything we can to protect your play. Although we continually monitor games both with automatic systems and live support personnel, you can help by contacting us (support@[POKER DOMAIN]) if at any time you suspect that one or more players is colluding or otherwise violating site rules.

Is this legal in my area?

You MUST be 18 year of age or older to play with Poker Network. Please beware, playing poker online may or may not be legal in your jurisdiction. You should check the laws of the area in which you live before playing poker online.

I lost my username and password! What do I do?

As this information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Please feel free to contact:

International: +1-450-632-4010
Toll Free: 1-877-296-6416
Toll Free: 1-888-819-7924

How do I change my nickname, username, and password, address information?

You are free to change your personal information anytime you wish. To change any personal information, click on Personal Information from the Poker Network lobby. Change the desired information.

What happens if I get disconnected?

Poker Network has gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case you loose connection to the game server while playing. If this happens, you will be treated as being all-in, meaning that your investment into the pot to that point WILL BE PROTECTED and you will still be eligible for your share of the pot if you are to hold the best cards.

What about your all-in policy, how does that work? How many all-ins will be allowed?

All-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. We allow each player at Poker Network one (1) all-in protections per 24 hours. Please read the end of this section for important information.

Going all-in when you do not have enough money to continue:
If you run out of money during a hand, by no means do you have to fold the hand. You may go all-in. This means that you cannot be forced out of a hand if you do not have enough money to complete the hand that you started. When you run out of money or only have enough to call a portion of the wager, you can go all-in to contend for the money in a pot that you have contributed to. All other action of remaining active players goes into a side pot to be fought for by them. The reason we allow a player to go all-in is because all poker rooms play for "table stakes". This is defined as: all money that a player has at the beginning of a hand will play during that hand.

Going all-in when failing to act in time:
If in the event you fail to act on your hand in time (10 seconds), the system will assume you have become unavailable to complete the hand. As such, placing you all-in will protect your investment into the pot to that point in the game. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.

Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time to time and that a player can get disconnected from the game server. Regardless of the reason for the disconnection, we will protect your investment to that point by placing you all-in. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.

***Important information to know***
If at anytime your all-in status is zero (0) you are playing at your own risk. This simply means that you do not have all-in protection and you are disconnected or fail to act in time, YOUR HAND WILL BE FOLDED AND YOUR INVESTMENT WILL BE LOST without any recourse whatsoever.
Although we allot you one (1) all-in protection per 24 hours, we will consider resetting your protection back to one if warranted. Simply contact support@[POKER DOMAIN] for consideration. However, if Poker Network suspects abuse of the all-in protection feature, this may result in loss of membership or denied reset request.

Lastly, sending a request or receiving approval notification does not imply that you have all-in protection; you do not have all-in protection until you see this in your account.

If you have any questions, please feel free to contact us.

How do I minimize the software or screen?

Poker Network was built and best viewed with a minimum screen resolution setting of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to now. However, in some cases this setting may not allow you to pull up other programs while playing.

To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow you the use other programs while playing. To change your current settings, you may do the following:

If you have not found what you were looking for, please feel free to contact us at our 24-hour support center at support@[POKER DOMAIN]

 

 

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